Travel Credit Terms and Conditions

This Travel Credit and any transportation covered by it are subject to the applicable tariffs, conditions of carriage, and rules and regulations of Hawaiian Airlines effective at the time of ticket issuance. Transportation will be supplied upon the application of this Travel Credit for a ticket on a future flight at values established by the applicable tariff and class of service.

This Travel Credit is non-transferable, has no cash value, and entitles the passenger named on this Travel Credit to a credit for the face amount on this Travel Credit towards the purchase of any available Hawaiian Airlines published or web fare (on

  1. All flights are subject to availability at the time of reservation.
  2. All travel will be in accordance with Hawaiian Airlines' published tariffs, the rules and restrictions applicable to the fare used, and Hawaiian Airlines Contract of Carriage.
  3. The full face value of this Travel Credit must be redeemed in one transaction for one ticket (i.e., one ticket number) for services of equal or higher value.
  4. If the Travel Credit is redeemed for a ticket of lesser value that the Travel Credit, the balance will be surrendered/forfeited by the passenger.
  5. This Travel Credit cannot be combined with any other credit order or promotional offer.
  6. This Travel Credit may only be used for one transaction for one ticket (i.e., one ticket number) regardless of the number of flight segments in the itinerary.
  7. This Travel Credit may only be used for future travel on Hawaiian Airlines
  8. This Travel Credit is not valid for services, products or fees listed below:
    • Code share flights
    • Travel packages
    • Payment for special services
    • Purchase of HawaiianMiles
    • Inflight amenities such as beverages and headsets
    • Neighbor Island Travel Plan
    • Rental car, meals or hotels
    • Payment of C.O.D. amounts
    • Merchandise
    • Cargo charges
    • Unaccompanied minor fees
    • Oxygen units
    • Checked baggage fees
    • Ticket change fees
    • Upgrade fees
    • Fare difference for changes to previously issued tickets
  9. This Travel Credit is valid for one year from the date of issue.


Terms & Conditions for Claim Letter Reservations:

  • This E Travel Discount can be redeemed online by logging in to and entering your E Certificate Number and Redemption code.
  • Limited to 1 redemption with 1 passenger.
  • E Certificate must be redeemed at time of reservation confirmation.
  • Reservations must be booked within one year from date of issue.
  • No blackout dates.
  • E Certificate valid only on Hawaiian Airlines Scheduled Service.
  • E Certificate not valid for multi-city reservations.
  • E Certificate cannot be applied to tickets already purchased.
  • Offer not valid on code share flights with participating airlines.
  • Confirmed reservations only. No open tickets allowed.
  • Date and routing changes may be made with applicable penalties.
  • Normal upgrade procedures will apply.
  • Subject to date and fare changes anytime without notice.
  • Additional cost of $4.00USD ZP tax per segment applied to each ticket purchase, a $5.60USD per enplanement September 11th Security Fee (not to exceed $10USD) and PFC surcharge of $3-$4.50USD where applicable.
  • E Certificate based upon seat availability.
  • E Certificate may not be combined with, applied to, or used in conjunction with any other discount, promotional offer, gift certificate, or tour package.
  • E Certificate is non- transferable and non-refundable and has no cash value.
  • Claim E Certificate is fully transferable and non-refundable and has no cash value.
  • All E Ticket rules apply.
  • Ticketing will be by E Ticket only.
  • E Tickets are non-refundable and have no cash value.
  • Other restrictions may apply.