Travel Agent Program

Travel Agent Program News

What's New

  • Update Nov. 1: Hawaiian Airlines announces changes to our Distribution Strategy for U.S. Point of Sale - Hawaiian Airlines is encouraging the use of modern and efficient distribution technologies to provide greater choices and value to our guests by offering a new content program called HA Channel+. HA Channel+ includes all of Hawaiian Airlines’ published fares and air ancillaries that are available to travel agencies who choose to connect via HA Connect, Hawaiian Airlines Partner Portal or through an HA Connect Approved Partner. Effective from April 1, 2022, Hawaiian Airlines will make two significant modifications for U.S. Point of Sale agencies who are still using legacy technologies:
    1. Fares for travel wholly within the Hawaiian Islands (“Neighbor Island” fares) will no longer be available.
    2. Hawaiian will recover its costs of agents choosing to use those legacy channels via a Distribution Cost Recovery surcharge.
    Learn more about our Distribution Changes for U.S. Point of Sale and review the FAQ.
  • Update Sept. 14: Beginning March 1, 2022 Hawaiian Airlines will begin monitoring and enforcing Operational Notifications/IATA Resolution 830D. Per Hawaiian Airlines Booking & Ticketing Policy, passenger contact information must be placed in the PNR as an SSR of CTCE, CTCM or CTCR at the time of booking. This ensures passengers are properly notified in the event of an irregular operation. For debit memo amounts, visit our ADM Policy.
Hawaiian Airlines Reservations Numbers

For travel agency assistance or related questions, please contact our Reservations Team during normal business hours:

Travel Accessories

To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:

Attach to aircraft seats;
Are inserted between seats; or
Otherwise block access to seat rows or aisles

When in use, these devices the have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.

Examples of prohibited inflight accessories / comfort devices include but are not limited to:

Inflatable Cubes (Foot Rests / Child Sleeping Devices)
Bed Boxes
Leg Hammocks

These items may be carried on board the aircraft as part of a passenger's carryon baggage allotment, however, may not be used at any time during the flight.

Main Cabin Basic

Main Cabin Basic is a new fare product choice for guests who elect to forgo certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.

Agency partner reference guide

For more information and FAQ, please click on the resource links below:

Main Cabin Basic Product Information:
Main Cabin Basic FAQ:
Important Changes to IATA Standards Supporting Involuntary Flight Changes

Please click here to see Hawaiian Airlines’ current booking and ticketing policy.

Consumer Affairs Office

Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.

Medical Waiver Request

If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.

Travel Agent Reduced Rate Program

Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.

Checked Baggage Fees

Baggage policies have changed. Additional baggage charges may apply. Click here.


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