Travel Agent Program

Travel Agent Program News

What's New

Hurricane Douglas Travel Waiver

We have issued a travel waiver for Hurricane Douglas for flights to/from/connecting in Hawaiʻi between July 24-28, 2020. For more details click here.

  • No change fees or fare difference:
    Reschedule your reservation by Aug. 4, 2020 for new travel that commences no later than Oct. 31, 2020.

    Waiver code: WV2020 CHNG
    SSR/OSI Message: OTHS/SW20 WV2020 CHNG

  • No change fees, but a fare difference may apply:
    Cancel now and make changes to your reservation after Aug. 4, 2020. You’ll keep the unused value of the ticket until the ticket expires* and upon rebooking, no change fees will be charged, but a fare difference may apply.

    Waiver code: WV2019 CHNG
    SSR/OSI Message: OTHS/SW20 WV2019 CHNG

    *Tickets purchased before March 1 remain valid until May 31, 2022. Tickets purchased between March 1 and August 31, 2020 will remain valid for up to two years from the original ticket purchase date.

COVID-19 Travel Advisories

Schedule updates 24 July 2020: We have updated our international schedules for flights to/from Australia and New Zealand. Flights from Sydney to Honolulu and Brisbane to Honolulu have been suspended through 02 December, 2020. Flights from Auckland to Honolulu have been suspended through 04 December, 2020. Please note that further revisions may be necessary should restrictions be amended, or other market conditions warrant. For more information on our schedule changes, please click here.

Agents with PNRs that have been impacted by these schedule changes will be notified via their GDS and will be required to take action. We have updated our waiver policies to accommodate these changes.

For detailed information on options available to guests impacted by Hawaiian Airlines flight suspensions, please click here to download the waiver document.

For travel agency assistance or related questions, please contact our Reservations Team during normal business hours:

  • Australia Travel Agencies:1-300-661-339
  • New Zealand Travel Agencies: +64 9 9772227

Suspending the issuance of ADMs through BSP and ARC

We would like to first thank all our agency partners for looking after our shared guests during this unprecedented time in our industry. We realize the current focus of all our partners is to deliver the highest level of service to our shared guests and look after your own ʻohana. Therefore, Hawaiian Airlines is immediately suspending the issuance of ADMs through BSP and ARC (with an exception for ADMs for chargebacks). Audits will still be completed and any ADMs identified will be sent out at a later time. If you have any questions, please contact your local sales representative.

Travel Accessories

To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:

Attach to aircraft seats;
Are inserted between seats; or
Otherwise block access to seat rows or aisles

When in use, these devices the have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.

Examples of prohibited inflight accessories / comfort devices include but are not limited to:

Inflatable Cubes (Foot Rests / Child Sleeping Devices)
Bed Boxes
Leg Hammocks

These items may be carried on board the aircraft as part of a passenger's carryon baggage allotment, however, may not be used at any time during the flight.

Main Cabin Basic

Main Cabin Basic is a new fare product choice for guests who elect to forgo certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.

Agency partner reference guide

For more information and FAQ, please click on the resource links below:

Main Cabin Basic Product Information:
Main Cabin Basic FAQ:
Important Changes to IATA Standards Supporting Involuntary Flight Changes

Please click here to see Hawaiian Airlines’ current booking and ticketing policy.

Consumer Affairs Office

Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.

Medical Waiver Request

If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.

Travel Agent Reduced Rate Program

Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.

Checked Baggage Fees

Baggage policies have changed. Additional baggage charges may apply. Click here.


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