What are the benefits for an upgrade from Economy Class to First/Business Class?

Please take a look at our First Class Amenities! Additional amenities on longer flights to our International (Business Class) destinations can also be found there.

Will I earn HawaiianMiles for Bid Up?

No, there will be no additional travel mileage earned on Bid Up upgrades. Upgrade guests are eligible to earn HawaiianMiles at the rate of their originally purchased coach cabin tickets. 

Who is eligible for the Hawaiian Airlines Bid Up service?

You must be flying on at least one (1) Hawaiian Airlines operated flight between Hawaii and North America, Australia, New Zealand, American Samoa, or Tahiti, holding a confirmed ticket.

Who will receive a Hawaiian Airlines Bid Up email notification?

Only the first listed passenger on the Hawaiian Airlines reservation with the qualifying attributes above will receive an email invitation to participate in Bid Up.

I know someone else who is flying on the same flight I'm taking, and he/she received an invitation, but I did not. Why not?

There can be several reasons for this. Please verify that you provided a valid email address when completing your flight booking. Pass traveling guests will not receive an email.

Can I check my eligibility anyway, even if I did not receive an email notification?

Yes. Go to HawaiianAirlines.com/BidUp and enter your Hawaiian Airlines 6-letter confirmation code and Last Name and it will verify if Bid Up is available for your flight(s). If it is available, you will be directed to the offer page where you can submit your offer in USD only.  To place a bid in AUD or NZD, please wait to receive your pre-travel email 10 days prior to the departure of your first Bid Up eligible flight segment.

If you still haven't received an email and are at least 3 days prior to departure, please contact our Web Support Center to assist with receiving another pre-travel email.

Are there only certain destinations that the upgrade is applicable for?

Upgrades are available only to and from our North America, Australia, New Zealand, American Samoa, and Tahiti flights only.

When one flight of my trip is upgraded, what is the additional baggage allowance for my whole trip?

• Additional baggage allowance applies only on the segment that has been upgraded.
• For example, a confirmed ticket from Honolulu to Seattle roundtrip has the first segment (Honolulu-Seattle) upgraded. Additional baggage allowance applies only on the upgraded segment (Honolulu-Seattle). For the return segment (Seattle - Honolulu), your baggage allowance will depend on the cabin booked.
  
• For International (business class) travel, 2 free checked bags are included with the purchase of your original economy class ticket.  A successful upgrade will not add any additional bags to this allowance. Read here for information on Baggage Fees & Policies.
  

I also used my Hawaiian Airlines WorldElite Mastercard as my form of payment when I submitted my offer.  If my offer is selected and I am upgraded do I get an additional free checked bag?

Only two (2) free checked bags per passenger will be accepted even with a successful offer. The two (2) free checked bags per guest are associated to the benefit of the First Class upgrade or the purchase of an economy class ticket on an international route and cannot be combined with the complimentary first checked bag benefit associated with the Hawaiian Airlines World Elite MasterCard. However, if your offer is not successful, your complimentary first checked bag benefit can be utilized.

Hawaiian Airlines Pualani Elite or Premier Club members who are also the primary cardholder of a Hawaiian Airlines WorldElite MasterCard, will receive one (1) complimentary checked bag in addition to their membership baggage allowance if the ticket with flight(s) that have a successful Bid Up first class upgrade were purchased directly from Hawaiian Airlines using their Hawaiian Airlines WorldElite MasterCard.

Any additional checked bags above your total allowance will be charged at the next sequential bag fee. For example, a Pualani Platinum member who is also the primary cardholder that has a successful Bid Up upgrade on a ticket purchased with their Hawaiian Airlines WorldElite Mastercard will get three (3) bags for their membership + one (1) complimentary bag for using their credit card. Read here for information on Baggage Fees & Policies.

Can I use the Hawaiian Airlines First Class Auction Upgrade on Hawaiian Airlines flights which are operated by its partner airlines?

Bid Up is not available for flights operated by our partner airlines. Please refer to the Terms and Conditions for these flights on our partner airlines.

As a Pualani Platinum member, will I still be able to utilize my complimentary first/business class upgrade benefit?

Yes! Upgrades through Bid Up are awarded to guests with successful bids within 48 hours prior to departure, subject to availability at the time of upgrade. The Pualani Platinum complimentary first class upgrade benefit entitles member to a one-way upgrade on North America or International flights operated by Hawaiian Airlines within 72 hours (3 days) prior to departure, also subject to availability. Visit Elite Membership Qualifications & Benefits for more information.