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HawaiianMiles Program Updates

Updated: Jan. 19, 2022

A new benefit for Pualani Platinum members

Effective Jan. 19, 2022, Pualani Platinum members receive complimentary access to The Plumeria Lounge and international partner lounges when traveling internationally on a ticket for Main Cabin and above. The complimentary access applies to the member and one guest.

Open daily from 8 a.m. to 6 p.m. HST in Terminal 1 of Daniel K. Inouye International Airport (HNL), The Plumeria Lounge offers complimentary food and drink, high-speed Wi-Fi, charging outlets, customer service agents and more. International partner lounges provide enhanced amenities and services in central airport locations; check for current status and hours. Typically, access to The Plumeria Lounge and our international partner lounges is reserved for international Business Class guests.


Updated: April 12, 2021

Miles no longer expire

Effective immediately, HawaiianMiles are no longer subject to activity-based expiration. So the miles earned through flights and with our HawaiianMiles Partners will remain available for members whenever they are ready to use them.

This policy is effective April 12, 2021.

No, there is no minimum amount of miles required.

Platinum Upgrade Certificates

Pualani Platinum members receive upgrade certificates that can be redeemed for complimentary one-way upgrades to First Class on North America flights or Business Class on International flights.

  • Pualani Platinum members who achieved elite qualifications in 2021

  • 2021 Flight Activity

    Number of Upgrade Certificates

    20k miles or 30 segments flown

    2 certificates

    55k miles flown

    6 certificates

    >55k miles flown

    One certificate after every 10k, after 55k miles


  • Pualani Platinum members who achieve elite qualifications in 2022

  • 2022 Flight Activity

    Number of Upgrade Certificates

    40k miles or 60 segments flown

    2 certificates

    75k miles flown

    6 certificates

    >75k miles flown

    One certificate after every 10k, after 75k miles


The amount of certificates required for one complimentary one-way upgrade is based on the number of flight miles earned in coach class, listed on the mileage chart.

  • One (1) certificate can be redeemed for one (1) complimentary upgrade to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is less than or equal to 3,500 flight miles
  • Two (2) certificates can be redeemed for one (1) complimentary upgrade to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is greater than 3,500 flight miles

How to redeem your Platinum upgrade certificates

  • 30 days prior to flight departure up until 72 hours prior to departure
  • Requests to redeem certificates can be made online or by phone. Login to My Trips and click on "Upgrade" or call the Pualani Reservation Line at 1-800-367-5320
  • If your upgrade is successful, you will be notified by email as early as 24-hours before your flight. Please note that requets are processed 72 hours prior to departure