Keeping You Safe

Our primary concern is always the health and safety of our guests and employees. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business to keep our aircraft, as well as our airport spaces, safe and clean. While the experience may be a little different, our authentic Hawaiian hospitality remains unchanged.

At the airport

Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others.
Face coverings
  • Hawaiian Airlines airport employees wear face masks when interacting with guests.
  • Guests are required to wear a face mask or covering that effectively covers the mouth and nose while boarding, through the duration of the flight and while deplaning at their destination. Please check local airport rules at your departure and arrival airports for specific requirements regarding face masks.
  • Young children unable to keep a face covering on, or guests with a medical condition or disability preventing its use, will be exempt from the policy.
Disinfecting common areas
  • We disinfect our common areas, such as our counters and kiosks, multiple times each day.
Hand sanitizer
  • Hand sanitizers are readily available for travelers at airports statewide and on the mainland.
  • TSA is allowing passengers to bring liquid hand sanitizer up to 12 ounces in carry-on bags until further notice.
Boarding and deplaning
  • We have modified our boarding and deplaning process to promote safe distancing between guests.
  • We are asking guests to remain seated at the gate area until their row is called to board.
  • We have placed 6-feet markers on the ground at our gates, as well as ticket counters and baggage claim areas.
  • Main Cabin guests will board from the rear of the aircraft, in groups of three to five rows at a time.
  • Guests who need special assistance, and those seated in First Class, will be able to pre-board.
  • We will also be deplaning by rows, starting from the front of the aircraft, and asking guests to remain seated until their rows are called.
  • Agents may pause boarding and deplaning as needed to prevent congestion.
Airport lounges
  • We have temporarily closed the Plumeria Lounge and all Premier Club locations at all airports.

On board our aircraft

For the health of our guests and employees, we are committed to maintaining clean and disinfected aircraft cabins, and distance between guests during the flight where possible.
Disinfecting our cabins
  • We have detailed protocols for cleaning and disinfecting our aircraft.
  • Our transpacific aircraft are thoroughly cleaned and disinfected after every flight.
  • Our neighbor island aircraft are cleaned after every flight into Honolulu and disinfected daily.
  • We pay special attention to areas that our guests frequently touch, such as seats, seatbacks, headrests, IFE monitors, tray tables, overhead bins, walls, windows and shades, as well as galleys and lavatories, among other areas within the aircraft.
  • We use electrostatic spraying to more comprehensively and evenly clean aircraft cabins with hospital-grade disinfectants, registered with the Environmental Protection Agency, that coat hidden and hard-to-reach surfaces.
  • The electrostatic treatment is applied nightly on our neighbor island aircraft, and prior to each departure from Hawaii on our transpacific aircraft.
Face coverings
  • Hawaiian Airlines flight attendants wear masks while serving guests on board our aircraft.
  • Guests are required to wear a face mask or covering that effectively covers the mouth and nose while boarding, through the duration of the flight and while deplaning at their destination. Please check local airport rules at your departure and arrival airports for specific requirements regarding face masks.
  • Young children unable to keep a face covering on, or guests with a medical condition or disability preventing its use, will be exempt from the policy.
Creating distance on board
  • We are currently preventing the booking of middle seats on our aircraft to continue to provide more space for guests and flight attendants.
  • Depending on load factors, seating may need to be adjusted at the gate to maximize spacing throughout the cabin and meet weight and balance restrictions.
  • Gate agents will do their best to seat families and guests traveling in the same party together. We encourage guests who prefer to sit together to see an airport agent.
Cabin air filtration
  • On transpacific flights, our cabin air is cleaned through high-efficiency particulate air (HEPA) filters that create a dry and essentially sterile environment, inhospitable to the growth of viruses.
  • On flights between the Islands, the air in our Boeing 717 cabins is not recirculated but instead continuously replaced with fresh, outside air controlled for temperature.

Changes to in-flight service

Our flight attendants use masks and gloves as a precautionary measure, and we have made temporary changes to our in-flight service to limit person-to-person contact.
Neighbor Island routes
  • Guests are provided with a complimentary sanitizing wipe, as supplies permit.
  • Our selection of complimentary beverages has been reduced.
  • We have temporarily suspended the sale of alcoholic beverages on board.
  • Shared newspapers are no longer available.
  • Our inflight Hana Hou! Magazine will be available to guests at the gates prior to boarding.
North America & International
  • Guests are provided with a complimentary sanitizing wipe, as supplies permit.
  • Complimentary bottled water will be provided to each guest.
  • We have temporarily reduced our selection of beverages to those that are canned or bottled. No poured beverages including alcohol, coffee and tea.
  • We have temporarily suspended the sale of alcoholic beverages in our Main Cabin.
  • We have temporarily removed pillows and blankets from our North America flights.
  • Shared newspapers are no longer available.
  • We have temporarily suspended Pau Hana snack cart sales, however guests are welcome to bring their own food on board.
  • Meal service in First Class is delivered on one tray instead of multiple courses.
  • We have suspended hot towel service on JFK, BOS and International flights.

How to protect yourself and others

The CDC continues to urge the practice of simple everyday habits to prevent the spread of COVID-19. We encourage our guests to follow their recommendations, which can be found on the CDC website.