Keeping You Safe

Our primary concern is always the health and safety of our guests and employees. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business, including regularly reviewing our safety measures to align with new research as it becomes available. Recent studies from respected researchers such as the Harvard T.H. Chan School of Public Health and the Department of Defense have validated that the risk of viral transmission on board a commercial aircraft is extremely low.

At the airport

Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others.
Face masks
  • Wearing a face mask is optional onboard our aircraft from Australia to Hawaii, however Sydney Airport does require that masks are worn inside the airport leading up to boarding. Conversely, when traveling to Australia from Hawaii, it is required to wear a mask for the duration of the flight and upon arrival at Sydney Airport. A cloth or surgical mask is acceptable and a mask is required in order to check in or board the aircraft. Masks must cover your nose and mouth and fit snugly under your chin, over the bridge of your nose and against the sides of your face. You’re able to remove your mask to eat or drink and if directed to do so by an airline or government official for identification, emergency and safety or other purposes. A few exemptions apply; for more information, click here.
Disinfecting common areas
  • We disinfect our common areas, such as our counters and kiosks, multiple times each day.
Hand sanitizer
  • Hand sanitizers are readily available for travelers at airports statewide and on the mainland.
  • TSA is allowing passengers to bring liquid hand sanitizer up to 12 ounces in carry-on bags until further notice.
Airport lounges
  • We have temporarily closed the Kauai and Hawaii Island Premier Club locations. The Plumeria Lounge and Premier Club location at Honolulu’s Daniel K. Inouye International Airport have reopened, as well as the Premier Club location at Kahului Airport in Maui.

On board our aircraft

For the health of our guests and employees, we are committed to maintaining clean and disinfected aircraft cabins.
Disinfecting our cabins
  • We have detailed protocols, guided by the CDC and industry research, for cleaning and disinfecting our aircraft.
  • Our transpacific aircraft are thoroughly cleaned after every flight with hospital-grade, EPA- approved disinfectants that are effective against COVID-19.
  • Our neighbor island aircraft are cleaned and disinfected daily.
  • We pay special attention to areas that our guests frequently touch, such as seats, seatbacks, headrests, IFE monitors, tray tables, overhead bins, walls, windows and shades, as well as galleys and lavatories, among other areas within the aircraft.
Face masks
  • Wearing a face mask is optional onboard our aircraft from Australia to Hawaii, however Sydney Airport does require that masks are worn inside the airport leading up to boarding. Conversely, when traveling to Australia from Hawaii, it is required to wear a mask for the duration of the flight and upon arrival at Sydney Airport. A cloth or surgical mask is acceptable and a mask is required in order to check in or board the aircraft. Masks must cover your nose and mouth and fit snugly under your chin, over the bridge of your nose and against the sides of your face. You’re able to remove your mask to eat or drink and if directed to do so by an airline or government official for identification, emergency and safety or other purposes. A few exemptions apply; for more information, click here.
Cabin air filtration
  • On transpacific flights, our cabin air is cleaned through high-efficiency particulate air (HEPA) filters that create a dry and essentially sterile environment, inhospitable to the growth of viruses.
  • On flights between the Islands, the air in our Boeing 717 cabins is not recirculated but instead continuously replaced with fresh, outside air controlled for temperature.

Changes to in-flight service

Our flight attendants use masks and gloves as a precautionary measure, and we have made changes to our in-flight service to limit person-to-person contact.
Neighbor Island routes
  • Shared newspapers are no longer available.
North America & International
  • For the safety of our guests and flight attendants, we will not be filling personal water bottles/flasks/containers.
  • We are providing pillows and blankets for First Class guests on North America and International flights. Pillows are currently unavailable in the Main Cabin on North America long-haul Austin, Boston, New York and Orlando flights, North America red-eye flights, and on our Papeete, Pago Pago, and International flights.
  • On North America routes, the First Class appetizers and entrées are delivered on one tray instead of multiple courses. International flights now receive separate courses.
  • We have suspended hot towel service on Austin, Boston, New York, Orlando and all International flights. Guests will receive a packaged wet hand towel instead.

How to protect yourself and others

The CDC continues to urge the practice of simple everyday habits to prevent the spread of COVID-19. We encourage our guests to follow their recommendations, which can be found on the CDC website.