What to expect when
you travel

We're ready to welcome you back on board! As you prepare for your upcoming trip, here's what you need to know before you travel.

What to expect

Where are you traveling to Hawaii from?

Inter-island travel. Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure. Those arriving on any island except for Oahu will need to complete the mandatory 14-day self-quarantine, however those arriving on Hawaii Island, Maui, Kauai, Molokai and Lanai can forego the self-quarantine through a pre-travel test. The State of Hawaii has approved Hawaii-based trusted testing partners that are listed here. Please note that each county will have its own screening requirements upon arrival. Click here for more information.

U.S. Mainland travel. Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure. If you’re participating in the state’s pre-travel testing program, learn about our drive-through and at-home testing options. As of Nov. 24, negative test results must be received prior to the final leg of travel into Hawaii. Otherwise, the State of Hawaii requires that you quarantine for 14 days or the length of your stay, whichever is shorter. Click here for more information.

International travel. Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure. If you’re traveling from Japan and participating in the program, ensure your test is from a trusted testing partner. As of Nov. 24, negative test results must be received prior to the final leg of travel into Hawaii. Otherwise, the State of Hawaii requires that you quarantine for 14 days or the length of your stay, whichever is shorter. Click here for more information.

Important things to know

Don't travel if you are sick. Depending on the state or county, your temperature may be checked at the airport upon departure or arrival and those with a fever will be required to self-quarantine on the island they’ve arrived. At check-in, you will also need to confirm a self-health attestation.

Use the Hawaiian Airlines App. Use our app for a touchless check-in experience. Download our app.

Our boarding process has changed. We have adjusted our boarding process temporarily to minimize contact. We will be boarding by row from the rear of the aircraft to the front. First Class guests can board at any time.

Bring your face mask. Face masks are required throughout your travel journey, except when eating. Our policy has changed; click here for full details.

Arrive at the airport early. We recommend arriving 1.5 hours prior to departure for travel between islands, 2.5 hours prior to departure for domestic travel and 3.5 hours prior to departure for international travel.

We're ready for you. We've reinforced and enhanced cleaning procedures and modified in-flight services to promote physical distancing. Learn more about how we are keeping you safe.

Packing tips

    You are now able to bring a 12 oz. bottle of hand sanitizer through the TSA security checkpoint in your carry-on bag.

    We recommend packing an empty reusable water bottle to fill after TSA and use on the plane as in-flight beverage service will be less frequent (to reduce contact with flight attendants).

    Since we have temporarily suspended Pau Hana snack cart sales on our long-haul flights, we recommend packing your own snacks and food to enjoy in flight.

    Pillows, blankets and earbuds for purchase have been removed from all aircraft, so please pack your own if you'd like to use them in flight.

You are now able to bring a 12 oz. bottle of hand sanitizer through the TSA security checkpoint in your carry-on bag.
 
We recommend packing an empty reusable water bottle to fill after TSA and use on the plane as in-flight beverage service will be less frequent (to reduce contact with flight attendants).
 
Since we have temporarily suspended Pau Hana snack cart sales on our long-haul flights, we recommend packing your own snacks and food to enjoy in flight.
 
Pillows, blankets and earbuds for purchase have been removed from all aircraft, so please pack your own if you'd like to use them in flight.

Keeping you safe

Our primary concern is always the health and safety of our guests and employees. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business to keep our aircraft, as well as our airport spaces, safe and clean. Learn more about how we are keeping you safe.